Terms of Use
Terms of Use and Acceptable Use Policy — Version 2
Last updated: 13 September 2026
These terms apply to everyone who uses Qlaim (qlaim.co.za and white-labelled deployments of it), operated by Kinara Consulting (Pty) Ltd (registration number 2025/871359/07, "Kinara," "we," "us"). That is:
- Businesses — anyone who registers a Merchant, Organiser, Rental Operator, Reserve Operator or Collect (school) account ("Operator"). Sections 1 to 8 are your declaration.
- Staff — anyone given a staff login by an Operator. Section 9.
- Customers and Members — anyone who buys, books or registers a Qlaim Membership. Section 10.
By creating an account, accepting a staff invitation, or paying through Qlaim, you accept the parts of these terms that apply to you. Our Privacy Policy explains separately how we handle personal information.
1. Legitimate business declaration
You confirm that you operate a lawful, legitimate business, that you are entitled to trade under South African law (or the law of your jurisdiction), and that you will use Qlaim only to sell genuine goods or services to genuine customers.
2. Prohibited uses
You will not use Qlaim, directly or indirectly, for:
- Any good or service that is illegal under South African law or the law of your jurisdiction
- Prostitution, escort services, or any commercial sexual services
- Human trafficking or exploitation of any kind
- Illegal drugs, controlled substances, or drug paraphernalia
- Unlicensed weapons, ammunition, or explosives
- Money laundering, terrorist financing, or disguising the origin of funds
- Fraud, scams, pyramid or Ponzi schemes, or misrepresenting what is being sold
- Counterfeit or stolen goods, or infringing someone else's intellectual property
- Unlicensed gambling, betting, or lottery activity
- Selling age-restricted goods (alcohol, tobacco, vapes) without the legally required age verification
- Any activity prohibited under the merchant or acceptable-use policies of iKhokha, PayFast or Yoco — the gateway you have chosen processes your payments, and a breach can put every Operator's payments at risk, not just yours
- Processing payments for a business other than the one disclosed on your account
3. Accurate information
You will provide accurate business details when registering and keep them up to date. Kinara/Qlaim may request supporting documentation to verify your business.
4. Your own compliance
You are solely responsible for your own tax obligations, consumer protection obligations (e.g. the Consumer Protection Act), and any licensing or regulatory requirements specific to your industry. Qlaim does not vet or license the goods or services sold through the platform.
5. No liability / indemnity
Qlaim is a booking and payment-facilitation platform. Kinara Consulting (Pty) Ltd is not a party to the transaction between you and your customers, does not endorse your business, and is not liable for your conduct, your goods or services, or disputes between you and your customers. You indemnify Kinara Consulting (Pty) Ltd against any claim, loss, fine, or liability arising from your breach of this declaration.
6. Enforcement
Kinara/Qlaim may suspend or terminate your account and stop new sales through it, and — where there is reasonable suspicion of illegal activity — report you to the relevant authorities or to your payment gateway, without prior notice. Qlaim never holds your customers' money: payments go to your own gateway account, so nothing is withheld by us.
7. Reporting misuse
Suspected misuse of the platform can be reported using the form below.
8. Changes and fees
We may update these terms from time to time. The "last updated" date and version number at the top of this page reflect the most recent revision; continued use of Qlaim after a change means you accept the update, and we may ask you to accept a new version before you carry on. Paid features and their fees are shown on your Billing screen; a change to a fee is shown there at least 30 days before it applies.
- Version 2 — 13 September 2026: every kind of account named; iKhokha added; sections 9 and 10 added; fees.
- Version 1 — 30 July 2026: Acceptable Use Policy for business accounts.
9. Staff
An Operator may give members of their staff their own login, limited to one portal and to the role the Operator chooses. If you accept a staff invitation you agree to use that login only for the Operator's business, to keep it to yourself, and not to do any of the things in section 2. The Operator remains responsible for what is done through the logins they issue, and may revoke one at any time.
10. Customers and Members
Who you are buying from
When you buy a ticket, place an order or make a booking through Qlaim, you are buying from the business named on that page — the studio, the stall, the rental company. Qlaim runs the booking, issues your ticket or collection code, and passes your payment to that business's own payment account. Kinara/Qlaim is not the seller, never holds your money, and never sees your card details: those go to the payment gateway (iKhokha, PayFast or Yoco).
Refunds, exchanges and transfers
These are decided by the business you bought from, under its own conditions of sale, which are shown to you above the Pay button whenever the business has set them, and are kept with your order exactly as you agreed to them. Ask the business first — replying to your confirmation email reaches them. Your rights under the Consumer Protection Act are not affected by anything here.
Tickets and codes
A ticket or collection code is for the person holding it. Each is scanned once; keep it to yourself until it is used and send each person in your party their own. If a ticket or code you paid for does not work at the door or the counter, the business can look it up by your order reference, and we will help them do so.
Your Qlaim Membership
A Membership is free and personal. It keeps what you have bought through any Qlaim business in one place and, where a business uses it, lets you be recognised at their door. Keep your password to yourself, tell us if you think somebody else has it, and use it lawfully and for yourself. You can ask us to close it at any time through the request form on the Privacy Policy page; records of what you bought are kept as the law requires, without your name attached to a live account.
Questions about these terms?
Use the form above — select "Question about these terms" as the type.